Terms of Service
Practical terms for choosing, ordering and receiving your beauty essentials.
These terms cover product choices, checkout, payment, fulfillment and the responsibilities connected with using the storefront, without replacing mandatory customer protections.
Clear information before buying
We aim to present SUNGRIN-MAKEUP products in a way that allows customers to review the actual item, quantity and selected option before making a purchase. Skincare, makeup, personal care products and beauty sets can differ in function, formula, volume, shade and contents.
Please read the relevant product listing and checkout summary carefully. Information shown for an individual item or offer may help clarify the particular purchase arrangement.
Nothing in these terms is intended to remove consumer rights that cannot be excluded under applicable law.
Responsible website access
Visitors may browse product pages, compare selections and place orders through the shopping features made available. Use of the storefront should not involve fraud, attempts to bypass payment controls, interference with site security or unauthorized access to other users’ information.
Where an account is offered, keep login credentials secure and provide accurate details. Customers must satisfy any purchasing requirements that apply to their transactions.
Descriptions, photographs and shade differences
We strive to identify product purpose, selected variations and quantities with clarity. A tinted BB cream may display shade choices, while a gift collection or multipack may be sold by total set rather than by a single piece.
Images are intended to depict the product but screens, lighting and photography can affect how shades and textures appear. Packaging appearance may also change without necessarily changing the essential contents or function.
Descriptions of hydration, radiance, cleansing or smoother-looking skin describe cosmetic product positioning; individual results may differ, and no specific outcome is guaranteed unless expressly stated.
Ingredients, sensitivities and directions
Review any ingredient list, warnings, directions and relevant characteristics made available for a product, particularly if you have known sensitivities. Discontinue use if unexpected irritation occurs and seek professional advice as appropriate.
Product descriptions and customer service messages do not replace a diagnosis, prescription or personal medical advice. For products making sun-protection claims, follow the actual product label and do not assume a level of protection beyond the stated instructions.
What a listed set means
Some listings represent multiple units of the same item or an assortment packaged together. Check whether a quantity describes individual pieces, complete sets or the number of boxes purchased.
If a set arrives with a missing item, different quantity or incorrect selection, contact support with photographs and your order details. We will review the listing and fulfillment record together.
Availability and acceptance
Submitting checkout information creates an order request. An acknowledgement shows that the request has been received; payment verification, availability and fulfillment checks may still be needed.
We may contact you to clarify an address, payment issue or product configuration. If an order cannot be fulfilled, available options may include an adjustment, cancellation or an appropriate refund of the affected amount.
Changes to shades, quantities or delivery details cannot be guaranteed after preparation or carrier handover begins.
What you see at checkout
Prices, promotions and available configurations may change over time. Review the displayed currency, shipping amounts, selected options and any additional checkout charges before completing an order.
Clear listing or calculation errors may require correction before fulfillment, with the customer contacted about the available choices. Payment methods depend on those offered at checkout, and orders may not proceed without successful authorization.
Destination-specific customs assessments or carrier charges may depend on the shipping arrangement and applicable rules.
Carriers, addresses and border procedures
Delivery depends on destination, transport networks, carrier service and applicable import processes. An estimated date should not be interpreted as an unconditional promise of arrival.
Customers should provide a complete delivery address and respond to reasonable courier or customs requests. Where cosmetics or liquid personal care products face destination-specific restrictions, shipment options may be limited.
Returns, exchanges and product concerns
Issues with damaged, defective, incorrect or incomplete goods should be reported with an order number and supporting information. Hygiene and seal condition can affect discretionary returns of opened skincare and cosmetics.
Eligibility for refunds, returns or exchanges depends on the reason for the request, product condition, purchase arrangement and applicable customer protections. Please obtain instructions before shipping items back.
Order information and privacy
We process information needed to complete orders and support customers, including recipient details, purchase history and messages relating to specific concerns. Payment and shipping partners may handle relevant details for their services.
Do not email full payment-card credentials or one-time codes. Personal information is managed according to the privacy information made available on the storefront and applicable requirements.
Branding and intellectual property
Original copy, photographs, graphics, design and branding appearing on the storefront may be protected by intellectual property rights. Browsing or purchasing does not authorize copying or commercial reuse without permission.
Where products or components feature third-party marks, those rights remain with their respective holders.
Technical issues and third-party services
Checkout features, websites, payment providers and tracking networks can experience maintenance or unexpected disruption. We cannot guarantee uninterrupted access or that all information transmitted through third-party systems will always be error-free.
If a technical problem appears to affect payment or an order, provide the approximate time and order reference, if available, so we can investigate without requiring sensitive payment credentials.
Fair limits and non-excludable rights
To the extent permitted by applicable law, responsibility for indirect losses and events beyond reasonable control may be limited. Product outcomes depend in part on individual use, skin characteristics and following the relevant label instructions.
Nothing in these terms excludes responsibility or customer remedies where exclusion is not permitted, including applicable rights concerning faulty, misdescribed or nonconforming goods.
Misuse, changes and continued availability
We may take reasonable steps to prevent misuse, fraud or security threats, including restricting transactions or access where justified. These steps do not extinguish valid rights relating to accepted orders.
We may revise these terms to reflect changes in product offerings, checkout arrangements or applicable requirements. Updated terms can be posted on this page; changes do not retroactively remove rights established by an accepted order.
Contact our support team
For questions about an order, the terms of a promotion, a product selection or another concern, provide the product name and order number when available.
SUNGRIN-MAKEUP · SUNGRIN PTE. LTD.
Email: [email protected] · Phone: +65 94072188
Business correspondence: 60 PAYA LEBAR ROAD, #04-16, PAYA LEBAR SQUARE, SINGAPORE 409051