Privacy Policy

You do not need to provide the same information simply to explore a skincare collection as you do when placing an order. The details involved depend on what you choose to do.

• While browsing, technical information may be generated about your device, pages viewed, approximate network location and interactions with product listings.
• When adding products to a cart, the storefront may retain selected items, quantities and variations, such as a cosmetic shade or a particular multipack configuration.
• At checkout, the order generally requires recipient, contact, billing, delivery and transaction information.
• When contacting support, you may provide an order reference, a product name, photographs or an explanation of an issue with an item.

We seek to use these details for recognizable shopping and service purposes rather than collecting personal information without a practical reason.

To prepare and service an order, we may process your name, email address, telephone number, billing and shipping addresses, purchased items, quantities, applicable discounts and order status. These details allow us to identify your purchase, send relevant updates, prepare the correct package and resolve order questions.

For beauty bundles and gift sets, the product and quantity records are especially important. They help determine whether the package supplied matches the combination purchased and whether a reported missing item belongs to a multi-item set or a separate product.

Payments are handled through the payment options made available at checkout. A payment provider may process card or other payment credentials directly; the store may receive transaction references, authorization results, payment status and refund information. We do not require customers to send complete card numbers or security codes by email.

Please do not send payment passwords, complete card credentials or one-time verification codes to customer support.

Questions about skincare often mention personal preferences: whether a formula feels rich or lightweight, which tint a shopper is considering, or whether an ingredient is appropriate for a known sensitivity. Our team may use the information you volunteer to locate product details and respond to your question.

If you report leakage, an unusual texture, damaged seals, a wrong shade or an unexpected reaction, we may request photographs of the product, packaging, lot or batch markings where available, and a description of what happened. This information may help us understand the product involved, investigate an order problem or refer the matter for further review.

There is normally no need to send medical records, detailed health histories, identity documents or close-up images of your face for an ordinary product inquiry. If a concern involves health-related information, share only what is reasonably needed to explain the matter. We will treat information revealing health or similar sensitive circumstances with additional care where applicable.

Customer service information is not used to provide a medical diagnosis. Product suitability questions should not be treated as a substitute for professional healthcare advice.

Like other online shops, the storefront may receive information such as IP address, browser type, operating system, device identifiers, approximate location inferred from network data, referring pages, session activity and error logs. Some of this information is necessary to display pages, maintain a session or identify unusual traffic.

We may also examine aggregated browsing patterns to learn whether product descriptions are easy to find, whether mobile layouts work properly and where visitors encounter problems during checkout. For example, repeated exits from a bundle page may signal that the quantity or included items need clearer explanation.

Technical information may be collected through server logs, cookies and other site technologies, depending on the tools enabled at the time of your visit.

Some cookies or similar technologies support basic storefront operations: keeping products in a cart, maintaining login or checkout sessions where offered, remembering selected preferences and helping protect forms against misuse.

Other technologies, if enabled, may measure page performance, identify how product pages are used or help assess advertising campaigns. These optional tools can involve identifiers and browsing activity associated with a browser or device.

Depending on your location and the tools in use, a consent control may be provided for non-essential cookies. You can also review your browser's privacy and cookie settings. Blocking necessary cookies can prevent some functions, including cart persistence and checkout, from working correctly.

Browser-based Do Not Track signals are not interpreted uniformly across services. Whether a signal changes data collection depends on the specific technology and applicable requirements. Available consent options and recognized browser privacy controls should be considered separately.

We may use your contact details for practical service messages: order confirmation, a payment or address question, dispatch information, delivery issues, an exchange review, a refund update or a response to a product inquiry. These communications are connected to providing the products or assistance requested.

If promotional email communications are offered, these are distinct from essential order messages. Marketing communications should be sent and managed in line with the permissions and choices required in your location. When an unsubscribe option is provided, you can use it to stop future promotional emails.

Replying to a customer service email may create an ongoing correspondence history. Keeping that history can help avoid asking you to repeat an already documented issue, particularly where an incomplete beauty set or delivery concern requires more than one exchange.

Completing an online purchase can involve more than one service. Depending on the tools and fulfillment arrangements used, information may be processed by hosting and platform providers, payment processors, shipping and fulfillment partners, customer service systems, fraud-prevention services, technical maintenance providers and analytics providers.

Each service should receive information relevant to its function. A courier, for instance, may need delivery instructions and recipient contact details; a payment processor may require payment authorization data; a support system may retain the messages necessary to respond to an inquiry.

Analytics or advertising providers may process device and interaction information where those services are enabled and permitted. Their own practices may also apply to data handled in their independent capacity.

We may also disclose relevant information to comply with an applicable legal obligation, respond to a valid request from an authority, investigate fraud or protect the security of transactions and systems.

We do not need to share a shopper's personal skincare concerns with delivery providers in order to ship a parcel.

When an order is shipped across borders, recipient and shipment information may be provided to carriers, customs intermediaries or relevant authorities to arrange delivery and meet applicable import processes. Requested details can vary by destination and the nature of the shipment.

Some service providers may store or access information outside the country where you live. Privacy requirements and safeguards can differ across jurisdictions. Where cross-border transfers require specific measures, those measures should be applied according to the service relationship and relevant rules.

Customs paperwork may include descriptions and quantities of cosmetic or personal care goods. It should not require unrelated personal information about your skincare habits or preferences.

Different information serves different purposes, so it does not all have the same retention period. Order and transaction records may be kept to manage purchases, refunds, disputes and accounting obligations. Delivery records may be needed to investigate lost parcels, while support correspondence may help resolve a continuing product concern.

Where a matter involves product quality, a report about a damaged container or suspected issue with a particular batch may need to be reviewed or retained for an appropriate period consistent with applicable obligations and safety considerations.

When information is no longer reasonably necessary, it should be deleted, anonymized or otherwise handled securely, subject to legal, technical and legitimate recordkeeping requirements. A request for deletion may not require immediate removal of information that must still be retained for those reasons.

We recognize that names, addresses, order details and support messages deserve careful handling. Appropriate access controls, operational practices and technical safeguards should be used to reduce unnecessary exposure of personal information.

Nevertheless, no internet transmission or storage system is free from all risk. Customers can help protect their information by using secure devices, keeping account credentials private and being cautious of unexpected messages requesting payment information.

If you receive a suspicious message claiming to be connected with an order, do not provide passwords, verification codes or full payment card information. Contact our team using the email listed below to verify the request.

Depending on the privacy rules that apply to you, you may be able to request access to information held about you, ask for inaccurate details to be corrected, request deletion, withdraw a consent, object to or limit particular uses, or exercise other rights available in your location.

To help us identify the correct records, provide the email address used for your order or communication and explain the type of request you are making. We may need to verify your identity before disclosing or changing personal information, especially where the request involves account or transaction records.

Some records may need to be retained despite a request, including information required for accounting, fraud prevention, dispute handling or another applicable obligation. Where a request cannot be fulfilled in full, the applicable limitation can be explained.

Privacy requests may be sent to [email protected]. You may also raise a concern about how a prior inquiry was handled.

As the storefront develops, we may introduce new checkout functions, change delivery partners, improve customer support tools or revise the analytics services used to understand the website. These changes can affect the information processed and the way it is handled.

This notice may therefore be revised to reflect meaningful operational developments or applicable privacy requirements. The current version will be available on this page, with any additional notification provided when appropriate.

We encourage customers to revisit this information from time to time, particularly when using a new website feature or making another purchase.

If you have a question about a shopping record, a customer service message, a privacy choice or information associated with an order, please reach out and describe the issue. Including the relevant order number can help us find the correct record, but do not include unnecessary sensitive documents or payment credentials.

Our team can review the details you provide and explain the next steps relevant to your request.